Explore our FAQs – Answers for All Collectors

  • Our photos are printed on Giclée Fine Art Archival Matte Paper, also known as Moab Lasal Photo Matte.

    It features a smooth surface, heavy weight (230 g, 9.5-mil), neutral white, matte paper engineered for accurate color reproduction that provides high contrast and high-resolution output.

    This paper won’t fade or yellow over time; it is specially designed to meet the rigorous standards of fine art printing, and is used by museums and galleries around the world.

  • By default, our 8x12 and 12x18 framed prints come with a white single mat, making the total size of the frames 12x16 and 16x22 respectively.

    Our 20x30, 24x36 and 36x54 framed prints come unmatted. We can add matting for an additional cost, and this must be requested before or at time of order. Contact us here to request this.

  • Our unframed 8x12 and 12x18 prints will ship flat on foam core.

    Our 20x30, 24x36 and 36x54 unframed prints will come rolled.

  • Our unframed 8x12 and 12x18 prints come with an extra 1/2 inch white border around the photo. This is so that you can find a frame that includes matting (our smaller sized prints are meant to be framed with matting). Recommended sizes of frames for 8x12 and 12x18 are 12x16 and 16x22 respectively.

    Our unframed 20x30, 24x36 and 36x54 prints have no extra border around the photo - this is because our larger prints are meant to be framed without matting. Therefore, recommended sizes of frames are the actual size of the print (20x30, 24x36 and 36x54).

  • Yes, absolutely. We are happy to provide a quote for a custom size print.

    We can also do custom colour frames.

    Contact us here to discuss a custom print for your home!

  • We offer FREE shipping worldwide!

  • NOPE! Free shipping is included in every order.

  • Shipping typically takes between 7-10 days for unframed prints, and 10-14 days for framed prints. This is an estimate and may not apply during holiday peak times.

    Our prints are all made-to-order so shipping does vary.

  • As our prints are made to order, all sales are final.

    If your print arrives damaged, please contact us here as soon as possible.

  • Our company is based in Whistler, Canada.

    We have partnered with a shipping company that ships WORLDWIDE - prints are shipped from the US. Please be aware that custom fees may apply for anywhere outside of the US.